Refund policy

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. Because of the intimate nature of our products, all items must also have their hygiene liner/seal intact and unremoved (If applicable) — for hygiene reasons, we cannot accept returns on any item where this seal has been removed or tampered with, regardless of tags or condition. You'll also need your receipt or proof of purchase.

To start a return, contact us at tgkinc@hotmail.com. If your return is accepted, we'll send you a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, all items — bras, underwear, and shapewear alike — must have the hygiene liner/seal intact to be eligible for return, with no exceptions. We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Customers in the United Kingdom — Right to Cancel
If your order is being delivered to the United Kingdom, you have the right to cancel your order at any time within 14 days of receiving your item, for any reason and without justification. To cancel, contact us at tgkinc@hotmail.com. Once we receive your returned item back, we will issue your refund within 14 days.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days (UK customers: see above). Please note your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, contact us at tgkinc@hotmail.com.